Connect/Disconnect Service

If you wish to connect a new service, change an account into your name, or disconnect your existing service, please contact our business office.

If you are moving, please provide us with your forwarding address so we may have a current address to send your final bill, deposit refund, and/or capital credit notifications.

Power Outages: Getting You Back On Line

We have come to expect that if we lose electric service it will be restored within a few hours at most. But when a devastating event, like a tornado or high wind speeds, ice or snowstorm causes major damage to Grundy Electric Cooperative’s system, longer outages cannot be helped. Crews work long, hard hours restoring service, but it’s a task that needs to be done methodically to be done safely.

Every electric cooperative follows a basic principle when it comes to restoring power. Priority goes to the lines that will get the most people back in service the quickest. This usually begins with main lines from the substations that can affect 200-600 members, and continues out to tap lines, which may affect 30-200 members, and then to individual service lines affecting just 1-5 members.

Example: A major storm has just hit Grundy Electric Cooperative (GEC). Here’s a simplified look at how GEC typically goes about the task of restoring electric service. (The link opens a PDF file - 394KB in file size - so please wait while it downloads to your computer.)

Or, here is a one-page condensed version of "Getting Back Online."

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